24/7 remote video surveillance for mission-critical sites
Continuous, operator-led video surveillance of your cameras from a hardened remote operations environment. Events are verified by a human before anyone is dispatched, so your team only receives alerts that matter.
In short
Remote Video Surveillance — Live remote video surveillance with human-verified alarm response, escalation protocols and auditable incident reporting for critical facilities worldwide.
What this service covers
Live operator watch
Trained operators monitor prioritised camera groups in real time across shifts.
Video-verified alarms
Every alarm is visually confirmed before escalation, cutting false dispatches.
Escalation trees
Client-specific call sequences to site guards, managers or law enforcement.
Auditable reporting
Time-stamped incident logs, clipped footage and daily shift summaries.
How the surveillance service is delivered
We start with a stream audit of your existing cameras, bandwidth and recording infrastructure, then write site-specific standard operating procedures covering monitoring priorities, alarm handling and escalation. Operations run against those SOPs with documented shift handovers.
Deliverables
- Camera and stream audit with coverage gap register
- Site-specific monitoring SOP and escalation matrix
- Live monitoring with human alarm verification
- Incident reports with exported evidence clips
- Monthly uptime, event and response performance report
Typical environments
Frequently asked questions
Do we need to replace our existing cameras?
Usually not. We connect to most mainstream IP camera and VMS platforms; the stream audit tells you exactly which devices need firmware, bandwidth or placement changes before monitoring starts.
How fast is alarm response?
Verification and first escalation typically happen within seconds to a few minutes, against the response times agreed in your SLA.
Can you monitor several countries at once?
Yes. Monitoring is delivered remotely, so a single operations desk can cover multi-country estates with one consolidated reporting line.
Who owns the recorded footage?
You do. We operate against your retention policy and provide chain-of-custody logs for anything exported.
Continue in Remote Surveillance & Security Operations
CCTV Monitoring Operations
Operator-led CCTV monitoring operations, virtual guard tours, health checks and telemetry auditing that keep every camera accountable.
View serviceControl Room Management
Control room operating models, console ergonomics, video wall layouts and staffing structures for security operations centres.
View serviceIncident Detection & Escalation
Detection rules, verification workflows and escalation protocols that turn camera events into a controlled, auditable security response.
View serviceVideo Evidence Management
Retention policy, secure export, chain-of-custody logging and disclosure workflows for CCTV evidence across multi-site estates.
View serviceMulti-Site Surveillance
Centralised surveillance for multi-site estates: standardised camera specifications, one monitoring desk and consolidated reporting across every location.
View serviceRemote CCTV monitoring plans
Choose a surveillance coverage tier that fits your site. Every plan includes human-verified alerts and can be tailored to your SLA.
Basic
Daytime coverage for small sites
- Live camera monitoring during daytime
- Instant intrusion alerts
- Real-time video access
- Email summary report
- Standard business-hours support
Premium
Day & evening monitoring
- Extended day & evening monitoring
- Real-time alerts & notifications
- Continuous live video feed
- Priority threat response
- Activity reports
- Dedicated shift supervisor
Special
Round-the-clock mission-critical cover
- 24/7 round-the-clock monitoring
- Instant alerts for suspicious activity
- Full access to live feeds
- Proactive threat detection
- Rapid incident response
- Multi-location support
- Custom SLA & escalation matrix
Prices are indicative for a typical single-site deployment. Final pricing depends on camera count, site complexity, integration requirements and SLA. Volume and multi-site discounts are available.
Scope this service for your facility
Send drawings, site details or an existing specification and we will respond with a scoped proposal.
Talk to our engineers